Understanding our polices
Delivery options
Commercial Deliveries – With Forklift
(a) The surface for this service must be firm, level, and solid ground to allow vehicle access. Grass or other soft surfaces, uneven or steep inclines/declines will not be permissible.
(b) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery.
(c) It is the receiver’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being applied for re delivery.
(d) Any change of address or redirection of order requested by the customer will have the additional freight charges applied.
(e) UDF may not warrant any claim on damages for goods that have been redirect or re delivered.
In the absence of a receiver not having a forklift available to unload the goods the following will apply:
Tailgate Service
(a) Tailgate Service are only applicable to commercial locations that do not fall under the definition of a Site Delivery in Section 4
(b) Goods cannot exceed 2.35M in any direction for this service. Items that are larger than this will require a hand unload
(c) Tailgate services will be attempted whenever there is suitable tailgate equipment available. This may not always be possible even if your product fits within the 2.35m length and width requirements due to the vehicle’s tailgate configuration. The in-ability to deliver via a Tailgate may not be known at point of sale or until the freight has reached its destination at which point the freight will then need to be hand-unloaded and is subject to the Hand-Unload terms & conditions set out in section 3 below.
(d) Tailgate services are based on the product being left within 3m of the vehicle.
(e) The surface for this service must be firm, level, and solid ground to allow vehicle access. Grass or other soft surfaces, uneven or steep inclines/declines will not be permissible.
(f) Should it be requested to move the goods more than 3m from the vehicle, then a site delivery fee will be charged in place of the tailgate fee.
(g) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery. It is the receiver’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being applied for re delivery
.(h) Any change of address or redirection of order requested by the customer will have the additional freight charges applied. UDF may not warrant any claim on damages for good that have been re-directed or re-delivered.
(i) If at the request of the customer they give Authority to Leave (ATL) and the driver deems it is safe to unload and do so, UDF will not warrant any claim on damages or loss of goods.
Hand-unloads
(a) Hand-unloads are only applicable to commercial locations that do not fall under the definition of a Site Delivery in Section 4
(b) Hand-unloads will require the receiver to be available to assist with hand-unloading as the driver will not perform this on their own. The driver has the right to refuse to hand-unload the goods if they deem it is unsafe for them to do so. We should avoid hand-unloads as an option as this can only lend itself to damages and the risk of injury to person or property.
(c) UDF may not warrant any claim on damages for good that have been hand-unloaded.(
d) Hand-unloaded items cannot be crated due to weight and the issues that arise from trying to break down a crate on the vehicle.
(e) Any futile or redelivery charges incurred as no one was available to assist the driver to unload will be charged accordingly.
(f) The name and correct phone number of the receiver must be provided to allow contact to be made to arrange delivery so that someone is there to receive the goods as we do not recommend Authority to Leave goods (ATL).
(g) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery. It is the receive’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being applied for re delivery.
(h) Any change of address or redirection of order requested by the customer will be subject to the additional freight charges. UDF may not warrant any claim on damages for good that have been re-directed or re-delivered.
(i) If at the request of the customer they give Authority to Leave (ATL) and the driver deems its safe to unload and do so, UDF will not warrant any claim on damages or loss of goods.
Site deliveries
(a) Site deliveries are any location that is deemed to be a home/residential address, building or construction site.
(b) The surface for this service must be firm, level, and solid ground to allow vehicle access. Grass or other soft surfaces, uneven or steep inclines/declines will not be permissible.
(c) Site deliveries will require the receiver to be available to assist with hand unloading as the driver will not perform this on their own. The driver has the right to refuse to site deliver the goods if they deem it is unsafe for them to do so. We should avoid site delivered as an option as this can only lend itself to damages and the risk of injury to person or property.
(d) UDF may not warrant any claim on damages for good that have been site delivered.
(e) Site delivered items that require a tailgate or hand-unload will not be palleted or crated due to weight and the issues that arise from trying to break down a crate on the vehicle. If a forklift unload is available, then crating the order for site delivery is preferred.
(f) Double Doors will only be delivered to site together on the same load, therefore double doors and can only be included in a site delivery and kept together when unloaded.
(g) Any futile or redelivery charges incurred as no one was available to assist the driver to unload will be charged accordingly.
(h) The name and correct phone number of the receiver must be provided to allow contact to be made to arrange delivery so that someone is there to receive the goods as we do not recommend Authority to Leave goods (ATL)
(i) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery. It is the receiver’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being incurred for re delivery.
(j) Any change of address or redirection of order requested by the customer will have the additional freight charges applied. UDF may not warrant any claim on damages for good that have been redirect or re delivered.
(k) If at the request of the customer they would like an ATL to occur and the driver deems its safe to unload and do so, UDF may not warrant any claim on damages for good that have been hand-unloaded.
Depot Collection
(a) In the event that any of the above UDF Delivery options cannot be entertained by the customer, a depot collection will apply.
(b) Depot collection will occur for the location of the product.
(c) A $20.00 depot collect charge will be applicable to any depot collections.
(d) Should the depot collection be required after previous delivery attempts have been made UDF may not warrant any claim on damages to the goods.
UDF delivery charges
At time of delivery, should it be determined that the incorrect UDF delivery option had been selected and accepted by the customer, UDF reserves the right to re-apply the correct delivery charges applicable.
(a) The surface for this service must be firm, level, and solid ground to allow vehicle access. Grass or other soft surfaces, uneven or steep inclines/declines will not be permissible.
(b) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery.
(c) It is the receiver’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being applied for re delivery.
(d) Any change of address or redirection of order requested by the customer will have the additional freight charges applied.
(e) UDF may not warrant any claim on damages for goods that have been redirect or re delivered.
In the absence of a receiver not having a forklift available to unload the goods the following will apply:
Tailgate Service
(a) Tailgate Service are only applicable to commercial locations that do not fall under the definition of a Site Delivery in Section 4
(b) Goods cannot exceed 2.35M in any direction for this service. Items that are larger than this will require a hand unload
(c) Tailgate services will be attempted whenever there is suitable tailgate equipment available. This may not always be possible even if your product fits within the 2.35m length and width requirements due to the vehicle’s tailgate configuration. The in-ability to deliver via a Tailgate may not be known at point of sale or until the freight has reached its destination at which point the freight will then need to be hand-unloaded and is subject to the Hand-Unload terms & conditions set out in section 3 below.
(d) Tailgate services are based on the product being left within 3m of the vehicle.
(e) The surface for this service must be firm, level, and solid ground to allow vehicle access. Grass or other soft surfaces, uneven or steep inclines/declines will not be permissible.
(f) Should it be requested to move the goods more than 3m from the vehicle, then a site delivery fee will be charged in place of the tailgate fee.
(g) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery. It is the receiver’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being applied for re delivery
.(h) Any change of address or redirection of order requested by the customer will have the additional freight charges applied. UDF may not warrant any claim on damages for good that have been re-directed or re-delivered.
(i) If at the request of the customer they give Authority to Leave (ATL) and the driver deems it is safe to unload and do so, UDF will not warrant any claim on damages or loss of goods.
Hand-unloads
(a) Hand-unloads are only applicable to commercial locations that do not fall under the definition of a Site Delivery in Section 4
(b) Hand-unloads will require the receiver to be available to assist with hand-unloading as the driver will not perform this on their own. The driver has the right to refuse to hand-unload the goods if they deem it is unsafe for them to do so. We should avoid hand-unloads as an option as this can only lend itself to damages and the risk of injury to person or property.
(c) UDF may not warrant any claim on damages for good that have been hand-unloaded.(
d) Hand-unloaded items cannot be crated due to weight and the issues that arise from trying to break down a crate on the vehicle.
(e) Any futile or redelivery charges incurred as no one was available to assist the driver to unload will be charged accordingly.
(f) The name and correct phone number of the receiver must be provided to allow contact to be made to arrange delivery so that someone is there to receive the goods as we do not recommend Authority to Leave goods (ATL).
(g) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery. It is the receive’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being applied for re delivery.
(h) Any change of address or redirection of order requested by the customer will be subject to the additional freight charges. UDF may not warrant any claim on damages for good that have been re-directed or re-delivered.
(i) If at the request of the customer they give Authority to Leave (ATL) and the driver deems its safe to unload and do so, UDF will not warrant any claim on damages or loss of goods.
Site deliveries
(a) Site deliveries are any location that is deemed to be a home/residential address, building or construction site.
(b) The surface for this service must be firm, level, and solid ground to allow vehicle access. Grass or other soft surfaces, uneven or steep inclines/declines will not be permissible.
(c) Site deliveries will require the receiver to be available to assist with hand unloading as the driver will not perform this on their own. The driver has the right to refuse to site deliver the goods if they deem it is unsafe for them to do so. We should avoid site delivered as an option as this can only lend itself to damages and the risk of injury to person or property.
(d) UDF may not warrant any claim on damages for good that have been site delivered.
(e) Site delivered items that require a tailgate or hand-unload will not be palleted or crated due to weight and the issues that arise from trying to break down a crate on the vehicle. If a forklift unload is available, then crating the order for site delivery is preferred.
(f) Double Doors will only be delivered to site together on the same load, therefore double doors and can only be included in a site delivery and kept together when unloaded.
(g) Any futile or redelivery charges incurred as no one was available to assist the driver to unload will be charged accordingly.
(h) The name and correct phone number of the receiver must be provided to allow contact to be made to arrange delivery so that someone is there to receive the goods as we do not recommend Authority to Leave goods (ATL)
(i) Delivery can occur between 8am and 5pm Monday to Friday and someone is required to be present to accept delivery. It is the receiver’s responsibility to advise us at the time of order if they are not open or present between 8am and 5pm so that we can make note on their consignment and avoid additional charges being incurred for re delivery.
(j) Any change of address or redirection of order requested by the customer will have the additional freight charges applied. UDF may not warrant any claim on damages for good that have been redirect or re delivered.
(k) If at the request of the customer they would like an ATL to occur and the driver deems its safe to unload and do so, UDF may not warrant any claim on damages for good that have been hand-unloaded.
Depot Collection
(a) In the event that any of the above UDF Delivery options cannot be entertained by the customer, a depot collection will apply.
(b) Depot collection will occur for the location of the product.
(c) A $20.00 depot collect charge will be applicable to any depot collections.
(d) Should the depot collection be required after previous delivery attempts have been made UDF may not warrant any claim on damages to the goods.
UDF delivery charges
At time of delivery, should it be determined that the incorrect UDF delivery option had been selected and accepted by the customer, UDF reserves the right to re-apply the correct delivery charges applicable.
