Understanding our polices
Product care
1. PRODUCT CARE INSTRUCTIONS
1.1 Regular maintenance must be provided to prevent deterioration of a Product.
1.2 We recommend that you regularly inspect your door for any paint, stain or sealer breakdown pay special attention to possible paint/stain breakdown around glass openings and joints. Once the paint, stain or sealer system has begun to breakdown, you should re-finish your door.
1.3 Clean doors using a soft brush and fresh, clean water and dry with a soft cloth at least once every two months. You should avoid getting your doors wet, even after painting or staining and sealing. Do not use harsh chemicals or detergents on your door. Never hose your door down or get your door wet.
1.4. When cleaning doors with stainless steel inlays/inserts, thoroughly wipe down the surface with a damp cloth and dry with a soft cloth. Any discolouration or corrosion should be removed as soon as possible to avoid permanent discolouration and pitting of the surface from occurring. To remove discolouration, always use a good quality stainless steel cleaner and follow the manufacturer’s instructions.
1.5 Timber veneers can have significant variation in colour, grain patterns and textures. These variations in colour, grain patterns and textures are unavoidable and are part of the natural beauty of timber; they are not considered defects.
1.6 Keep all stones and any loose objects free from obstructing the underneath of the door, whether in opening or closing of the door.
1.7 Clean glass with a soft cloth and any recommended glass cleaner.
1.8 Check door furniture and hinges for any wear or failure to operate correctly at least once every two months. It is recommended that all sliding doors have their tracks cleaned down every 6 months. Avoid lubricating tracks as this creates build-up.
1.9 Show-through is when the internal construction of the door has left a slight impression on the skin of the door. When this does happen, it will generally be with doors with a 3mm skin. Normally show-through is only seen at certain angles or when high gloss paints are used. Show-through of frame and core components is not considered a defect.1.10 Maintenance programs can be obtained from UDF Doors & Frames.
1.1 Regular maintenance must be provided to prevent deterioration of a Product.
1.2 We recommend that you regularly inspect your door for any paint, stain or sealer breakdown pay special attention to possible paint/stain breakdown around glass openings and joints. Once the paint, stain or sealer system has begun to breakdown, you should re-finish your door.
1.3 Clean doors using a soft brush and fresh, clean water and dry with a soft cloth at least once every two months. You should avoid getting your doors wet, even after painting or staining and sealing. Do not use harsh chemicals or detergents on your door. Never hose your door down or get your door wet.
1.4. When cleaning doors with stainless steel inlays/inserts, thoroughly wipe down the surface with a damp cloth and dry with a soft cloth. Any discolouration or corrosion should be removed as soon as possible to avoid permanent discolouration and pitting of the surface from occurring. To remove discolouration, always use a good quality stainless steel cleaner and follow the manufacturer’s instructions.
1.5 Timber veneers can have significant variation in colour, grain patterns and textures. These variations in colour, grain patterns and textures are unavoidable and are part of the natural beauty of timber; they are not considered defects.
1.6 Keep all stones and any loose objects free from obstructing the underneath of the door, whether in opening or closing of the door.
1.7 Clean glass with a soft cloth and any recommended glass cleaner.
1.8 Check door furniture and hinges for any wear or failure to operate correctly at least once every two months. It is recommended that all sliding doors have their tracks cleaned down every 6 months. Avoid lubricating tracks as this creates build-up.
1.9 Show-through is when the internal construction of the door has left a slight impression on the skin of the door. When this does happen, it will generally be with doors with a 3mm skin. Normally show-through is only seen at certain angles or when high gloss paints are used. Show-through of frame and core components is not considered a defect.1.10 Maintenance programs can be obtained from UDF Doors & Frames.
